Bridging the Gap on Privacy: The role of Design and Governance

No one can avoid privacy! Privacy has become part of our daily lives with respect to technology. Lately, most companies have been doing the bare minimum with respect to peoples' privacy. Cookie banners with just one call to action, accept, or the privacy policies that most people don't read and usually accept without truly understanding what is happening to their data. We utilized in-depth interviews to collect qualitative data on a person's understanding of the key elements of a privacy while using technology, how they evaluate the risks to their privacy and confidentiality and what additional information they would like to have to support autonomous decision-making capacity when it comes to sharing their personal data. We used the insights from our qualitative data to inform, test and refine new design approaches to to provide people with agency with respect to their data privacy.