2-7 FEBRUARY 2020

Oh My Robot - The Emotional Connection between Users and their Robots

Hadar Maximov

How to create an emotional bond between users and their robots?#UX #emotions #robots #smart devices #IoT

Have you realized how happy it makes you feel to come back home and see your beloved iRobot resting in its docking station after cleaning your house? Have you found yourself fondly petting your smart lawn mower (almost like a dog) after releasing it from a stubborn lump of grass? Have you recently embraced a magical moment when you realized how ingenius your dancing bluetooth speaker is?

Maybe all this is dawning on us since our lives are becoming more and more enriched with smart devices and robots. They communicate with us constantly and we with them, they laugh and entertain us, they assist us and care for us and sometimes even come to our rescue!

Mediation and matchmaking between the device and robot to their user is of great necessity in our world today, as these devices become an integral part of our lives and will continue to effect us in many ways in the future.

In this talk, I will cover many examples of how to create a unique and precise emotional connection between humans and their devices and what are the UX principles that will (surely) penetrate the users' hearts.

About the speaker

Hadar Maximov

I’m a Senior UX Designer at Amdocs' Experience Design Center (XDC) with a background in Industrial Design.

In my professional background, I had the privilege of planning and designing numerous robot and machine interfaces and IoT applications, such as lawn mowers and pool cleaning robots. This was part of my job as Head of UX at a consultancy agency, especially taking interest in personifying these robots and devices.

My fascination with robots started as a student of Industrial Design in Bezalel Academy of Art & Design, where I learned the basics and principles of designing the physical interfaces and the complexities involved in such.

I’m also a core member in ‘WE - Women Experience’, the biggest UX community in Israel where I volunteer as a mentor of female UX professionals who want to take their next career step.